Summary: By using ProReply, you agree to use it responsibly, pay for your subscription, and understand that AI-generated replies should be reviewed before sending.
1. Acceptance of Terms
By accessing or using ProReply ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.
2. Description of Service
ProReply is a browser extension and cloud service that helps property managers and leasing professionals respond to emails using AI-powered suggestions. The Service includes:
Email analysis and categorization
AI-generated reply suggestions
Knowledge base document storage and search
Integration with email platforms (Outlook, Gmail, iCloud Mail)
3. Account Registration
You must provide accurate and complete registration information
You are responsible for maintaining the security of your account credentials
You must be at least 18 years old to use the Service
One person or entity may not maintain multiple free accounts
4. Subscription and Payment
Free Tier: Limited to 15 AI replies per month and 3 documents
Plus ($19/month): 150 replies/month, unlimited documents
Team ($49/month): 500 replies/month, shared knowledge base, up to 5 users
Subscriptions are billed monthly in advance. You can cancel anytime, and your subscription will remain active until the end of the billing period. Refunds are not provided for partial months.
5. Acceptable Use
You agree NOT to use ProReply to:
Generate spam, phishing, or fraudulent communications
Violate any applicable laws or regulations
Harass, discriminate against, or threaten any person
Violate Fair Housing laws or other housing regulations
Infringe on intellectual property rights
Attempt to reverse engineer or extract our AI models
Share your account credentials with others (except Team plan members)
Overload or interfere with the Service's infrastructure
6. User Content
You retain ownership of documents and content you upload to ProReply. By uploading content, you grant us a license to:
Process and store your content to provide the Service
Create embeddings for semantic search
Use anonymized, aggregated data to improve our AI models
You are responsible for ensuring you have the right to upload any content you provide.
7. AI-Generated Content
Important: ProReply generates AI-suggested replies based on the input you provide. These suggestions are not legal, financial, or professional advice. You are responsible for reviewing, editing, and approving all content before sending.
AI suggestions may contain errors or inaccuracies
Always review generated replies before sending
You are solely responsible for communications sent using our suggestions
We recommend manager review for sensitive topics (legal threats, fair housing, etc.)
8. Fair Housing Compliance
ProReply includes features to help identify potential fair housing concerns, but:
These features are aids, not guarantees of compliance
You are responsible for ensuring all communications comply with Fair Housing laws
When in doubt, consult with your legal counsel
9. Intellectual Property
ProReply and its original content, features, and functionality are owned by ProReply and are protected by copyright, trademark, and other intellectual property laws.
10. Privacy
Your use of ProReply is also governed by our Privacy Policy, which describes how we collect, use, and protect your data.
11. Service Availability
We strive for high availability but do not guarantee uninterrupted service. We may:
Perform maintenance that temporarily affects availability
Modify or discontinue features with reasonable notice
Suspend accounts that violate these terms
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROREPLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
Loss of profits, data, or business opportunities
Damages arising from AI-generated content
Third-party claims against you
Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.
13. Indemnification
You agree to indemnify and hold harmless ProReply from any claims, damages, or expenses arising from your use of the Service or violation of these terms.
14. Termination
You may cancel your subscription at any time through your account settings or Stripe billing portal
We may terminate or suspend your account for violation of these terms
Upon termination, your right to use the Service ceases immediately
We will delete your data within 30 days of account closure upon request
15. Changes to Terms
We may modify these terms at any time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect. Continued use after changes constitutes acceptance.
16. Governing Law
These terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.
17. Dispute Resolution
Any disputes arising from these terms or the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, except that you may bring claims in small claims court if eligible.